1. How do I place an order for furniture?
You can browse and select your desired furniture on our website, add it to your shopping cart, and proceed to checkout. We support various payment methods to ensure a convenient and secure shopping experience.

2. Do you offer custom furniture?
Yes, we offer custom services. You can choose the size, color, and material according to your preferences. Our customer service team will assist you in completing the customization process.

3. How can I confirm the quality and materials of the furniture?
We ensure that all our furniture is made from high-quality materials and undergoes strict quality checks. Each product has detailed descriptions where you can find information about its material, size, and other key features. If you have any questions, feel free to contact our customer service team.

4. How is the delivery service arranged?
We provide nationwide delivery. After placing your order, we will arrange for shipping as soon as possible. Delivery times depend on your shipping address and the products you purchased. You will receive a confirmation notice before the delivery, and you can track your order status throughout the shipping process.

5. What if I am not satisfied with the furniture? Can I return or exchange it?
We offer a return and exchange policy within a specific time frame. If the furniture you received has quality issues or does not meet your expectations, you can request a return or exchange within the stipulated time. Please refer to our return and exchange policy page for detailed terms and procedures.

6. How do I maintain and clean my furniture?
To keep your furniture looking great and extend its lifespan, we recommend regular cleaning and avoiding direct exposure to strong sunlight. Each type of material has specific cleaning and maintenance suggestions. You can refer to our care guide or contact our customer service for more tips.

7. Do you provide furniture assembly services?
Yes, we offer professional furniture assembly services. Some of our furniture requires assembly, and we will arrange for assembly personnel to complete the setup during delivery. Please select the assembly option when placing your order if you require this service.

8. Do you have physical stores where I can visit and purchase?
Yes, we have physical stores in several cities. You are welcome to visit and experience our furniture in person. You can find the store locations and addresses on our “Store Locator” page.

9. How can I track my order?
You can track the status of your order through our website or mobile app by entering your order number. Alternatively, feel free to contact our customer service team for the latest updates on your order.

10. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal, and other secure online payment options. You can choose the payment method that works best for you at checkout.

If you have any other questions or need further assistance, please don’t hesitate to contact our customer service team. We are here to help!